Anthropic Research
Experiments
97 publications from anthropic.com/research. 5 featured, 15 with dates, 36 categorized across 6 categories.
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Ticket-deflector — Triage a refund-after-cancel support ticket
claude-haiku-4-5
user ▸ Classify this support ticket and draft a reply if it's auto-respondable: 'I cancelled my Starter plan yesterday but got charged again for $29.'
Classification: (b) escalate to billing — duplicate-charge after a cancellation requires a finance review. Draft reply (held for billing review, not sent): Thanks for flagging this — I'm pulling the cancellation and the new charge now so billing can confirm both in one pass. You'll get a refund + a written confirmation that the Starter plan is fully closed within one business day.
Featured Research
97 results
Data Coverage
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Total publications
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Featured
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With dates
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Categorized
Source: DOM extraction from anthropic.com/research. Older entries lack date/category metadata — these fields were not rendered in the publications list for entries beyond the top ~15.