# Experiments · subagentengineering

> Anthropic research publications, indexed and filterable.

Canonical URL: https://www.subagentengineering.com/customize/experiments
Last verified: 2026-05-19

## What this page is

- Static index of publications from anthropic.com/research
- Filterable by category and date

## Replay demo on this page

### Ticket-deflector

> _Triage a refund-after-cancel support ticket_

**Model:** `claude-haiku-4-5`  
**Cassette:** `cassettes/small-business/ticket-deflector.har.json`  
**Replay URL:** [https://www.subagentengineering.com/api/v1/replay/small-business/ticket-deflector](https://www.subagentengineering.com/api/v1/replay/small-business/ticket-deflector)  
**Tokens spent on replay:** 0

**Stream live**

```bash
curl https://www.subagentengineering.com/api/v1/replay/small-business/ticket-deflector
```

**Prompt**

```
Classify this support ticket and draft a reply if it's auto-respondable: 'I cancelled my Starter plan yesterday but got charged again for $29.'
```

**Response (replayed verbatim from the cassette)**

```
Classification: (b) escalate to billing — duplicate-charge after a cancellation requires a finance review.

Draft reply (held for billing review, not sent):
Thanks for flagging this — I'm pulling the cancellation and the new charge now so billing can confirm both in one pass. You'll get a refund + a written confirmation that the Starter plan is fully closed within one business day.
```