# Enterprise presets · subagentengineering

> 17 industry-specific agent and team presets — compliance rules, domain knowledge, safety guardrails per vertical.

Canonical URL: https://www.subagentengineering.com/customize/enterprise
Last verified: 2026-05-19

## Verticals available

- Legal (`diligence-grid`, `docket-watcher`, `renewal-watcher`, `reg-monitor`, `launch-radar`)
- Finance (`earnings-reviewer`, `gl-reconciler`, `kyc-screener`, `market-researcher`, `month-end-closer`, `pitch-agent`, `statement-auditor`)
- Small business (see `packages/small-business/`)

## Replay demo on this page

### Ticket-deflector

> _Triage a refund-after-cancel support ticket_

**Model:** `claude-haiku-4-5`  
**Cassette:** `cassettes/small-business/ticket-deflector.har.json`  
**Replay URL:** [https://www.subagentengineering.com/api/v1/replay/small-business/ticket-deflector](https://www.subagentengineering.com/api/v1/replay/small-business/ticket-deflector)  
**Tokens spent on replay:** 0

**Stream live**

```bash
curl https://www.subagentengineering.com/api/v1/replay/small-business/ticket-deflector
```

**Prompt**

```
Classify this support ticket and draft a reply if it's auto-respondable: 'I cancelled my Starter plan yesterday but got charged again for $29.'
```

**Response (replayed verbatim from the cassette)**

```
Classification: (b) escalate to billing — duplicate-charge after a cancellation requires a finance review.

Draft reply (held for billing review, not sent):
Thanks for flagging this — I'm pulling the cancellation and the new charge now so billing can confirm both in one pass. You'll get a refund + a written confirmation that the Starter plan is fully closed within one business day.
```

## See also

- [/customize.md](/customize.md)
- [/customize/team.md](/customize/team.md)